Your wellbeing is our priority. Play safely and stay in control with aura88
aura88 is strictly for adults aged 21 and over. Underage gambling is illegal and harmful. We verify age through government-issued identification and will not tolerate minors on our platform.
At aura88, we believe that online gaming should be an enjoyable form of entertainment for adults, not a source of financial difficulty or personal distress. While millions of Indonesian players use our platform responsibly each year, we recognize that for some individuals, gambling can develop into a problematic behavior that negatively impacts their lives, relationships, and financial wellbeing.
Responsible gaming is not merely a regulatory obligation for aura88—it is a core value embedded in how we design our platform, train our staff, and interact with our community of Indonesian players. We are committed to providing the tools, resources, and support necessary to help you maintain control over your gaming activity and recognize when gaming ceases to be recreational entertainment.
This page outlines the responsible gaming tools available on the aura88 platform, explains the warning signs of problem gambling, and provides guidance on where to seek help if you or someone you know is struggling with gambling-related issues. We encourage all players to read this information carefully and utilize these resources proactively to ensure gaming remains a safe and enjoyable activity.
Responsible gaming means gambling in a way that is controlled, sustainable, and does not cause harm to yourself or others. It involves setting clear boundaries around time and money spent on gaming activities, being aware of the risks inherent in gambling, and recognizing when gaming behavior may be becoming problematic.
aura88 provides several built-in tools to help you maintain control over your gaming activity. These tools are accessible through your account settings and can be adjusted at any time to suit your needs.
Set maximum amounts you can deposit into your aura88 account over specified time periods. You can configure daily, weekly, and monthly deposit limits to control spending.
How It Works: Once a deposit limit is set, you will be unable to deposit funds exceeding that limit during the specified period, even if you have available funds in your bank account or e-wallet. This prevents impulsive or excessive deposits during emotional moments.
Adjustments: Deposit limit increases require a 24-hour cooling-off period before taking effect, giving you time to reconsider. Decreases take effect immediately, allowing you to reduce limits instantly when needed.
Configure notifications that alert you after you have been gaming continuously for a specified duration. These reminders help you maintain awareness of how much time you are spending on the platform.
How It Works: Choose intervals such as 30 minutes, 60 minutes, 90 minutes, or custom durations. When the time limit is reached, you will receive a pop-up notification showing your current session duration and prompting you to take a break.
Recommendation: We suggest setting session reminders at 60-minute intervals to ensure you take regular breaks, stretch, and reassess your gaming activity.
Take a temporary break from gaming by activating a time-out period ranging from 24 hours to 30 days. During this period, you will be unable to log in to your account or access any gaming services.
How It Works: Select a time-out duration through your account settings. Once activated, the time-out cannot be reversed or canceled—you must wait until the period expires before regaining access. Your account balance remains secure during the time-out period.
When to Use: Consider a time-out if you feel you are spending too much time or money gaming, if you are chasing losses, or if gaming is interfering with your responsibilities or relationships.
Voluntarily exclude yourself from the aura88 platform for a minimum period of 6 months or permanently. Self-exclusion is the strongest protective measure available and is recommended if you believe you have a serious gambling problem.
How It Works: Submit a self-exclusion request through customer support at [email protected] or via live chat. Once processed, your account will be permanently closed for the duration you specify (6 months, 1 year, 5 years, or lifetime). You will be unable to create new accounts, and aura88 will take reasonable measures to prevent you from circumventing the exclusion.
Account Balance: Any remaining account balance will be returned to you via your registered withdrawal method after the self-exclusion is processed, minus any applicable wagering requirements on bonuses.
Important: Self-exclusion requests are irreversible during the exclusion period. If you request a 6-month exclusion, you cannot reactivate your account until the full 6 months have elapsed, even if you change your mind.
Review detailed statistics about your gaming activity including total deposits, withdrawals, net wins/losses, time spent gaming, and most-played games through your account dashboard.
How It Works: Access your activity history at any time to see an objective record of your gaming behavior. aura88 also provides periodic reality check notifications during extended gaming sessions, displaying your current session time and net win/loss to help you make informed decisions.
Recommendation: Regularly review your activity statistics, especially your net position (total deposits minus total withdrawals). If you consistently see negative balances growing larger, it may be time to reconsider your gaming habits.
Opt out of promotional emails, SMS messages, and push notifications about bonuses, special offers, and new games. Reducing exposure to marketing materials can help minimize temptation if you are trying to reduce your gaming activity.
How It Works: Adjust your communication preferences in account settings to unsubscribe from promotional messages. You will still receive important transactional emails regarding deposits, withdrawals, and account security.
Warning Signs of Problem Gambling: If you are spending more money or time gaming than you can afford, borrowing money to gamble, neglecting work or family responsibilities, lying about your gaming activity, chasing losses, or feeling anxious or depressed about gambling, you may be developing a gambling problem. Please seek help immediately using the resources below.
Problem gambling, also called gambling addiction or compulsive gambling, is a behavioral disorder characterized by an inability to control gambling impulses despite negative consequences. It can affect anyone regardless of age, income level, or social background. Early recognition and intervention are critical to preventing serious harm.
If you answered yes to four or more of these questions, you may have a gambling problem and should seek professional help immediately. Problem gambling is a treatable condition, and numerous resources are available to support recovery.
If you believe gambling is becoming a problem for you or someone you care about, please reach out for support. aura88 customer support is available 24/7 to discuss responsible gaming tools, process self-exclusion requests, or provide information about external support resources.
Email: [email protected]
Live Chat: Available 24/7 on the aura88 platform
WhatsApp: +62 812-3456-7890 (24/7)
Our support team is trained to handle responsible gaming concerns with sensitivity and confidentiality. Do not hesitate to reach out—asking for help is a sign of strength, not weakness.
In addition to aura88's internal responsible gaming tools, several independent organizations provide free, confidential support for problem gambling:
Problem gambling often co-occurs with other mental health conditions such as depression, anxiety, or substance abuse. If you are struggling with gambling and mental health issues, consider consulting:
Remember: Recovery from problem gambling is possible with the right support and treatment. Thousands of people successfully overcome gambling addiction each year and rebuild healthy, fulfilling lives.
aura88 is committed to preventing underage gambling. Indonesian law prohibits individuals under 21 years of age from participating in online gambling, and aura88 enforces this requirement strictly through mandatory age verification during account registration.
If you are a parent or guardian, we recommend taking the following steps to protect minors in your household from accessing online gambling sites:
If you discover that a minor has created an account or accessed gambling services on aura88, please contact our customer support immediately at [email protected]. We will investigate the matter, close the account, and return any deposited funds to the source.
Mandatory KYC verification ensures all aura88 players are 21 years or older, protecting minors from underage gambling.
Deposit limits, session reminders, time-outs, and self-exclusion options help you maintain control over gaming activity.
Our trained customer support team is available around the clock to assist with responsible gaming concerns and requests.
Track your gaming statistics and receive reality checks to maintain awareness of time and money spent.
Comprehensive information about responsible gaming principles, warning signs, and support resources.
Your health and safety come first. We prioritize player protection over profits in every decision we make.
Contact our support team or explore our FAQ for more information about player protection tools